Our Customers
What our customers say
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Below you can read customer reviews regarding the work carried out by Richardson Gas and Heating in 2021. With every repair or installation, we take great care in making sure there is no mess, and all old boilers and piping is taking off your premises at the end. Our customer satisfaction rating is excellent, and to give yourself an insight into how we work, please read the below reviews and contact us if you require any more information about our services.
Check, Service & Certificate appliances: Gas Work
“Fire Serviced, Boiler Serviced, Hob Checked. Turned up today at pretty short notice, did a full service on the living flame gas fire and boiler while also checking our hob, bled the radiators and didn’t leave until everything had been running. Great Service, Highly Recommended.”
philraeReview Date: 12th April 2021 | Rating:
Thoroughly Professional Service
“For a thoroughly professional service, you'll not beat Kristian and his team. I've used this company for several years for boiler servicing, the installation of new radiators, and most recently, the supply and installation of a new boiler. Throughout, I've always received prompt and polite attention. No reservations in recommending Richardson Gas & Heating.”
David ReidReview Date: 14th November 2024 | Rating:
Would definitely use Richardson Gas and Heating next time
“Kristian arrived on time, was polite, friendly and efficient. Would definitely use Richardson Gas and Heating next time my boiler service is required.”
C. T.Review Date: 20th March 2025 | Rating:
Boiler replacement required: Gas Work
“First-rate job from Kristian and his team. Excellent communication throughout the process. Arrived on time stated, fully covid compliant and a great price for my job. The new boiler system and controls are explained thoroughly. Old boiler and all debris removed from my home.”
gary88066Review Date: 9th January 2021 | Rating:
They were very pleasant, helpful and efficient. Great job.
“It was a straightforward job, but they attended at short notice and arrived on time. They were very pleasant, helpful and efficient. Great job.”
Stuart WillettReview Date: 29th June 2023 | Rating:
Kristian wasted no time in procuring and installing a boiler
“Came across Kristian when I moved into my new home and had problems with the boiler. Kristian attended promptly and condemned the boiler. Kristian wasted no time in procuring and installing a new boiler. I would not consider using anybody else now for any repairs or servicing due to the fast, efficient and professional service that Kristian provides.”
Wilson FinnieReview Date: 15th March 2025 | Rating:
Kristian came and made an old central heating system like new
“I have nothing but good to report. Kristian was polite and well-informed. I would highly recommend this company. He came and made an old central heating system like new. Thank you”
Morag BeckReview Date: 9th November 2021 | Rating:
Great service, quickly sorted out my gas boiler
“Great service, quickly sorted out my boiler so I didn't have to go without heat or hot water for any length of time, would recommend to friends and family.”
Linda KilpatrickReview Date: 28th October 2021 | Rating:
Supply and fit Worcester 1000.
“Supply and fit Worcester 1000. Neat job and tidied up well. Really happy with the work.”
John CraigReview Date: 27th April 2025 | Rating:
Great job at a great price. new combi boiler
“Great job at a great price, Kristian came and priced new combi on Monday, sent me quotes that night and arranged fitting on Friday, all completed very professionally and to a very high standard. Would recommend his work and price to anyone.”
Ian MacintyreReview Date: 30th October 2023 | Rating:
Repair faulty pilot light on gas fire: Gas Work
“Kristian is an excellent tradesman. He responded to our enquiry very promptly and arranged to take on the job. He arrived as promised at 8.15 am despite having to travel an hour to get to our house. He was a very neat and tidy worker. The job required two spare parts, which he ordered and was able to fit them within two days. We would have no hesitation in employing him again and would strongly recommend him.”
mairi51488Review Date: 7th June 2021 | Rating:
Very happy with the new boiler
“Very happy with the new boiler Kristian and his crew installed. He did everything he said he would, including some extra tidy-up jobs. Prompt, polite and professional. I couldn't recommend Kristian highly enough.”
Bridie McallisterReview Date: 3rd April 2025 | Rating:
Boiler supplied & installed: Gas Work
“Highly recommend. Professional, really knowledgeable. Full boiler installation in 4 hours. Arrived on time. Unbeatable prices. Squeezed me in the next day urgently because I had children in the house. Left the place clean, tidy and took away the old boiler(added bonus) Fantastic service from start to finish. Both followed COVID rules with masks and distance. I would 100% use again.”
stephanie16610aReview Date: 30th January 2021 | Rating:
New Gas Boiler Location, and Highly Recommendation
“Kristian and Jamie removed an old boiler and fitted a new one in a completely different location in our home. The project was completed within the specified timeframe, and the work areas were left immaculate. They were very knowledgeable, friendly and made what seemed a difficult job hassle-free. Very reasonably priced too. I would highly recommend.”
Jacqueline CassidyReview Date: 22nd August 2025 | Rating:
Great Service from Richardson Gas and Heating
“Couldn’t ask for more, friendly, professional, great value and on time every time.”
CraigReview Date: 12th September 2025 | Rating:
New Gas Boiler Fitted
“Kristian and James fitted a boiler for me today, after weeks without heating or hot water. When I contacted Kristian, he had arranged to fit one in 3 days. I was very impressed with both of them and the quality of their work. I would recommend them both.”
Pauline WeirReview Date: 26th September 2025 | Rating:
Outstanding service from Richardson Gas and Heating
“Outstanding service! I called on a Saturday night after my boiler broke down, and someone attended the next morning before 9 am. I was so impressed with how quickly it was getting my boiler issue sorted. Great tradesman with excellent knowledge of his subject. My family were quickly back with heating and hot water again. I highly recommend it, and I will certainly be a regular customer now!”
Chloe CarrickReview Date: 6th February 2022 | Rating:
Extremely fast response, clear and honest advice
“Extremely fast response, clear and honest advice. Very fair price. Good work and professionalism. Would highly recommend Kev”
Kevin McCaffertyReview Date: 28th February 2022 | Rating:
Aga and Our Gas Boiler
“Kristian has been professional from the word go. Both before, during and after! A very trustworthy, worthy tradesman who knows his stuff and is honest to boot! Very rare in this day and age, and after a few visits, we would no longer go to anyone else for either our Aga or our boiler.”
William ThomsonReview Date: 8th April 2025 | Rating:
Very good professional work
“Very good professional work. Completed on time and within the quoted price. Will use them again.”
Lucy MillerReview Date: 3rd May 2022 | Rating:
Absolutely brilliant service, would highly recommend
“Absolutely brilliant service, would highly recommend will be my go to for any gas boiler issues, thanks again”
Adam TaylorReview Date: 20th January 2022 | Rating:
Kristian came and quoted us to replace our central heating system
“Kristian came and quoted us to replace our central heating system. He gave us a few different options and spoke us through the various boilers available. He clearly knew his stuff and we went ahead. He did a great job and was very good value for money. Would definitely recommend this company and would happily use them again! Thanks for a great job.”
Keenan AlexanderReview Date: 26th October 2021 | Rating:
Been using Richardson Gas and Heating for over 4 years now
“We've been using Richardson Gas and Heating for over 4 years now. Kristian first came out to replace our old boiler, and the quality of work and professionalism were excellent. Any issues we've had have been addressed promptly and to an exceptional standard. I would, without any hesitation, recommend you employ Richardson Gas and Heating.”
Liam BrennanReview Date: 5th April 2025 | Rating:
Boiler replacement 15kw (heat only): Gas Work
“I am more than happy with the boiler installation. The price was very competitive. Kristian gave me a quick quote, kept me up to date, arrived on time and completed the job quickly. Work was neat and tidy, and they disposed of my old boiler. I would definitely recommend to anyone looking for a new boiler.”
stuart81549Review Date: 27th January 2021 | Rating:
Excellent service with our boiler repair
“Phoned for a boiler quote, it was fully installed and working great the next day, excellent service.”
Stuart MilbyReview Date: 23rd February 2022 | Rating:
New boiler and smart controller
“After contacting to replace a 25-year-old floor-standing boiler with a modern boiler, Kristian agreed to visit to provide a quote. He promptly provided a quote and managed to fit me into his schedule at short notice – on a Saturday. He ordered the materials, including a smart thermostat and smart TRVs, which he brought on the day of the job. He carried out the work on his own and worked late to ensure that the new boiler was operational before our family moved into the home. He installed the new boiler to a high standard and set up the smart controller, showing me how to operate. Thanks for all your help.”
Thomas BurnsideReview Date: 4th January 2025 | Rating:
Great service, would recommend
“Great service, would recommend. Issue fixed within 2 hours of calling.”
Greig HarrisonReview Date: 17th January 2024 | Rating:
Solved Gas Issue on Bank Holiday
“Kristian attended to us at short notice on a Bank Holiday. He was able to resolve our problem promptly. As in previous visits, we found him to be polite and knowledgeable. He always seems concerned about any problems we might have, and he comes across as a real professional.”
Hugh FallsReview Date: 9th May 2025 | Rating:
New Worcester Gas Boiler Location, and Highly Recommendation
“5-star service from Kristian and his team. From booking to the installation of a new Worcester boiler, they were professional, friendly and kept me informed every step of the way. They even went above and beyond by identifying and fixing another issue that wasn’t part of the job. I can’t thank them enough and will definitely recommend them to friends and family. I’ll be calling them back when it’s time for the boiler service.”
Sharon HollingerReview Date: 22nd July2025 | Rating:
Fantastic service from Ricardson Gas and Heating Services
“I had a fantastic service from Ricardson Gas Services. Punctual, very reasonably priced and reliable. I would fully recommend Kristian and the team for Gas services and Aga repairs/servicing — many thanks.”
James BurnsReview Date: 22nd March 2025 | Rating:
New boiler: Gas Work
“Kristian was great; boiler works a treat and slaved away all day on his own from around 10 to near 6 in the afternoon on the hottest day I think we’ve had in Glasgow. If that’s not a testament to his work ethic and character. I don’t know what is. Pipework is fantastic, and price wise I think it can’t be beaten. I would have him back to do more work in the future and would highly recommend him to anyone.”
lucas1998Review Date: 2nd August 2021 | Rating:
Kristian team worked professionally to install my new boiler
“Kristian arranged to visit my flat quickly. His advice was clear, his price was very competitive, and he & his team worked professionally to install my new boiler, and left my flat clean & tidy. He also answered some follow-up queries very quickly. Very highly recommended.”
Ricky MundayReview Date: 15th March 2022 | Rating:
Top class service from Richardson Gas and Heating
“Top class service! Tenants boiler broke down and Kristian was there within a couple of hours. Repair was carried out the following day with a thorough explanation of what the issue was. Quick, prompt and honest service with fantastic communication throughout. Will definitely use again.”
Fraser MacLaurinReview Date: 16th December 2021 | Rating:
Boiler replacement: Gas Work
“Kristian recently fitted a new boiler for us, converting the system to a combi and removing the hot water tank. Very happy with the job, and a totally reasonable quote with an extended warranty too! Highly recommended! Job was complete in just under a days work!”
greggmaxwellReview Date: 8th February 2021 | Rating:
Kristian team worked professionally to install my new boiler
“Extremely fast response, clear and honest advice. Very fair price. Good work and professionalism. Would highly recommend Kev”
Kevin McCaffertyReview Date: 28th February 2022 | Rating:
The emergency support and timely response were brilliant
“I am amazed by the excellent work. The emergency support and timely response were brilliant. I will recommend them to anyone.”
Sam BisiReview Date: 18th March 2025 | Rating:
Professional, prompt, trustworthy, reliable
“Professional, prompt, trustworthy, reliable & friendly service as always”
Carol DuffinReview Date: 5th May 2022 | Rating:
I have nothing but praise for the service on my Aga
“I have nothing but praise for the service on my Aga. I felt right away after contacting Richardson Gas and Heating that I was in the hands of a professional engineer. His email communication gave me confidence that he would carry out the Aga Service promptly. Kristian arrived on time and carried out a first-class, thorough job. I have no hesitation in recommending Richardson Gas and Heating as a trustworthy and competent company.”
William HarrowerReview Date: 3rd November 2021 | Rating:
Existing boiler is 10 year old and needs replacing: Gas Work
“This guy and his boys are brilliant. He had a cancellation, fitted me in at short notice, was very clean and tidy done a complete boiler install in three hours to completion. Very competitive rates, and I would recommend him to anyone. This guy is a credit to boiler installers and not like some of the cowboys I have had over the years.”
ronald62Review Date: 26th January 2021 | Rating:
Kristian installed a completely new central heating system
“Kristian installed a completely new central heating system for me. He was on hand to answer questions, offered a range of options and installed quickly and with minimum fuss. His prices were competitive and manner was excellent. Would recommend.”
Iain BrodieReview Date: 26th March 2022 | Rating:
New Gas Boiler and Hive control.
“Kristian provided a favourable quote and arrived on time as stated. No issues at all with the install, and he gave a layman’s explanation for the operation of the boiler and Hive control. He and Jamie were polite, smart and conscious of maintaining a tidy and clean workplace. Thank you, Kristian, and I have no hesitation in recommending you.”
john “rum” murrayReview Date: 13th April 2025 | Rating:
New boiler + radiators: Gas Work
“Kristian came out the same day I posted to look at the work needing done. I couldn’t be more pleased with the work. His team were tidy and polite, and the price was competitive too. He also pointed out some things that had been done poorly on my old boiler and fixed that on the new installation.”
katie73031Review Date: 17th March 2021 | Rating:
Excellent service from Kristian when servicing our gas fire
“Excellent service from Kristian and co when servicing our gas fire, stepping in after we were let down by our regular service engineers (who had fitted the fire originally but were now too busy fitting log burners!). Kristian arrived promptly, was tidy and efficient, and explained everything as he went along, including a minor issue with the ignition system. He made some safety recommendations regarding our carbon monoxide monitor, which has provided extra reassurance. All in all, a job well done. I'd be happy to recommend Kristian to anyone based on our experience.”
Angus LivingstonReview Date: 5th March 2024 | Rating:
Incredibly efficient, courteous, and tidy
“Kristian and his partner were very helpful and patient as we decided what to do, giving us just the right kind of information, and I felt very reassured as he clearly has vast experience. Incredibly efficient, courteous, and tidy all the way through the job and I couldn’t recommend him highly enough - THANK YOU!”
Gordon BarclayReview Date: 26th March 2024 | Rating:
Boiler replacement: Gas Work
“We chose Kristian to supply and install a new boiler in a different location and install our new range cooker. I can’t praise him highly enough. He arrived on the day scheduled for a quotation as arranged. Extremely professional from start to finish. Proper written quotation. Kristian and his colleagues arrived earlier than he expected. By lunchtime, the old boiler was out, an the new boiler was up. By the time I came home from work, everything was almost finished, including repositioning some pipework. Also cutting back and capping of redundant pipework and repairing another leaking pipe. I wouldn’t hesitate to use Kristian again or to recommend him and his colleagues to others. Very impressed. 10/10.”
maureenp1979Review Date: 31st January 2021 | Rating:
Replace radiators: Central Heating
“Kristian did a great job of replacing four old radiators. He came very promptly to estimate the job, gave advice on what I needed to order, carried out the job to an excellent standard and cleaned up afterwards. He was very flexible in planning his work around other tradesmen and coped with me changing my plans. He's a very friendly and approachable individual, and I wouldn't hesitate to recommend his business.”
margaret80706Review Date: 5th August 2021 | Rating:
Fantastic service from Richardson Gas and Heating
“Fantastic service. A prompt response was needed for the work that had to be done. Work done to a high standard. The team were very Professional when carrying out the work. Highly recommended for your gas needs.”
Karen PurdieReview Date: 29th September 2021 | Rating:
Excellent service and quality of work
“Excellent service and quality of work, highly recommend. Thank you.”
Dionne McCabeReview Date: 1st May 2025 | Rating:
Brilliant and professional service
“Brilliant and professional service from start to finish, would not hesitate to hire them again.”
Sam HebdenReview Date: 13th January 2022 | Rating:
Excellent 1st class service received
“Excellent 1st class service received and fast response at short notice, highly recommended”
Mark TalbotReview Date: 10th August 2021 | Rating:
New Boiler Fitted and Very Tidy Work
“Great service. Excellent job replacing the boiler and tidying everything up at the end. Would definitely recommend.”
Barbara MoosReview Date: 22nd August 2025 | Rating:
Brilliant job, start to finish
“Brilliant job, start to finish, great service, quality job and reasonably priced. Highly recommend. Some of the nearest pipework I've seen.”
Iain McphieReview Date: 13th November 2022 | Rating:
Have used Richardson Gas several times now
“Have used Richardson Gas several times now. They are very accommodating and will try to fit you in as soon as possible. Courteous and efficient at all times, and they turn up when they say they will - happy to use again, excellent service.”
Tracy GarthwaiteReview Date: 23th September 2025 | Rating:
New Gas Boiler Installation
“Excellent service and very helpful. Completed a new installation at a reasonable price and very quickly. The guys were very friendly and would definitely recommend this company.”






